Archives For 2015.
Macquarie Telecom & Interactive Intelligence NPS Event
|Interactive Intelligence Partners with Macquarie Telecom to discuss how you turn your passives into Promoters with a NPS score David Tudehope joined over 40 customers in Sydney today to discuss NPS and the revolutionary change that has occurred at Ma...
"I Came Here to Give...But Got So Much More In Return"
|Rev Bill Crews & I recently made this short clip that brings to life the harsh reality of the desperate need facing those who find themselves living on the streets as winter sets in. Many of those we serve were once in our shoes, yet their lives can ...
City beach saves time and money by replacing an ageing phone system
|City Beach partnered with CTI Solutions, Avaya and Macquarie Telecom to make it happen City Beach a leading youth lifestyle fashion brand, expanded to over 60 store locations and in the process grew out of its ageing phone system. City Beach teamed u...
UTS partnered with Macquarie Cloud Services to Change the Way Technology Is Embraced.
|UTS saw the shifts happening in the education sector with regard to the disruptive threats presented by Massive Open Online Courses (MOOCs). In the past, universities have been constrained by proximity and productivity. Students need to attend lectu...
7 Reasons Why You Should Choose a Unified Communication Solution, Hosted in the Cloud
|Any business, large or small, needs to improve organisational agility to improve time to market, increase productivity and efficiency, and achieve an effective return on investment. Central to this objective is a system of communication that is scala...
BYOD Top 6 Trends you need to know about in 2015
|The rapid growth of mobile devices continues to redefine communication and productivity in the workplace. As a result, BYOD programs— in which employees use personal smartphones and tablets for business purposes — have increased exponentially. In...
What type of cloud computing is the right fit for your organisation? (a CEOs guide by a CEO)
|Authored by David Tudehope, Chief Executive. As this is also the question that I am most frequently asked when I meet with our customers, this article is to help a senior executive decide where cloud computing offers the greatest benefit relative t...
Why Acronyms Won't Mobilise Your Workforce
|Authored by Iynky Maheswaran, Head of Mobility Iynky Maheswaran, Head of Mobility – Macquarie Telecom Forget the buzzwords! Here is what actually matters when it comes to mobilising your workforce. If you have worked in IT for a number of years, ...
What is NPS? Macquarie's Customer Experience Journey & How NPS Changed Us
|Over the past twelve months, I have written several articles about the Net Promoter Score (NPS) and its impact on improving Macquarie Telecom’s customer service journey. As mentioned in one of my earlier posts, our NPS journey started when I was re...
Making The Right Decisions: Synergising Business Goals
|Authored by Ben Svalbe, Principal Technical Consultant Ben Svalbe, Principal Consultant, Macquarie Telecom During the procurement lifecycle, while people are reviewing their options, quite often individuals don’t have a clear understanding of th...